Return & Refund Policy

Return & Refund Policy

We want you to feel confident when shopping at tartep. If something isn't right with your order, we're here to help.

1. Return requests

You may request a return within [RETURN REQUEST WINDOW] after delivery, subject to the eligibility rules below and any mandatory consumer rights. Before sending anything back, contact support@tartep.com with your order number, the item(s), and the reason for your request. Please do not return products without receiving return instructions.

2. Makeup and hygiene requirements

For health and hygiene reasons, opened, used, or unsealed cosmetics may not be eligible for a change-of-mind return where the law permits this restriction. To be considered for a voluntary return, products generally must be unused, unopened, in their original packaging, and accompanied by proof of purchase. This does not affect your legal rights if goods are defective, damaged, incorrect, or not as described.

3. Wrong, damaged, or defective items

If an item arrives damaged, defective, or different from what you ordered, email us as soon as reasonably possible at support@tartep.com. Include your order number, a brief description, and clear photos if available. We will review the case and offer an appropriate remedy under applicable law, which may include a replacement, refund, or another required solution. Please do not discard the item or packaging until we have advised you, when practical.

4. Return instructions and shipping costs

If your return is approved, we will provide the return address and instructions by email. Do not send returns to an address shown on the original shipping label without confirmation. Return shipping costs for discretionary change-of-mind returns are [STATE WHO PAYS]. When an item is faulty or incorrectly supplied, return-shipping costs will be handled as required by applicable law.

5. Refunds

Once a return or refund request is reviewed and approved, we will notify you of the outcome. Approved refunds are generally issued to the original payment method within [REFUND PROCESSING TIME]; your financial institution may take additional time to post the credit. Original shipping charges are refunded when required by law or where we confirm they are refundable for the particular case. Refunds cannot be issued to an unrelated payment account.

6. Exchanges and cancellations

If you'd like to change an item or cancel an order, contact us promptly at support@tartep.com. We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered fulfillment or shipped. For an exchange, contact us first to discuss availability and the appropriate process.

7. Legal rights

This policy does not exclude or limit rights provided by applicable consumer laws, including statutory withdrawal rights where they apply and remedies for defective or misdescribed goods. If a local law provides more favorable rights than the terms above, that law takes priority.

Contact: support@tartep.com Order information: Include your order number and the email address used at checkout.