Shipping & Delivery

Shipping & Delivery

We want your tartep order to arrive with as little guesswork as possible. Here's how shipping and delivery work.

Where we ship

Available shipping destinations are determined by the delivery address entered at checkout. If your destination is not available, you may not be able to complete an order to that address. Please contact us before ordering if you're unsure whether we ship to your location.

Processing time

Orders are generally prepared for shipment within [ORDER PROCESSING TIME, e.g., X–Y business days] after payment confirmation, excluding weekends and applicable public holidays. Processing may take longer during busy periods or when additional order verification is needed. We'll contact you if a material delay affects your order.

Shipping methods, cost, and delivery estimates

Available shipping methods, shipping charges, and estimated delivery times are presented at checkout before payment. Delivery times are estimates and begin after shipment, not when an order is placed. Customs processing, severe weather, carrier delays, and local holidays can affect delivery. Do not rely on an estimate as a guaranteed arrival date unless the checkout expressly identifies a guaranteed service.

Order confirmation and tracking

Once you place an order, an order confirmation is sent to the email address provided at checkout. When tracking is available, we will share shipment information after your order ships. Tracking updates can take time to appear in the carrier's system.

Address changes and undeliverable packages

Please check your name, address, and contact information carefully before placing an order. If you notice an error, email support@tartep.com with your order number as soon as possible. We cannot guarantee changes once fulfillment has started. If a parcel is returned because of an incomplete or incorrect address, we will contact you about the available next steps and any applicable costs, subject to your legal rights.

International shipments and import charges

For orders crossing borders, customs duties, import taxes, or clearance fees [CONFIRM WHETHER THEY ARE INCLUDED AT CHECKOUT OR PAYABLE ON DELIVERY]. These charges depend on the destination and applicable rules. Please review the amount and terms shown at checkout and contact us if you have questions before ordering.

Delayed, missing, or damaged deliveries

If tracking shows an unexpected delay, your parcel has not arrived, or the package is damaged, contact us at support@tartep.com with your order number and relevant details. For damage, photos of the outer package and affected items are helpful. We'll review the issue and work with the delivery provider where appropriate. Your mandatory consumer rights are not affected.

Need help? Email support@tartep.com. You can also review our Return & Refund Policy.